Refund Policy

This Refund Policy explains how Omniveo handles subscription cancellations, credit purchases, failed generations, duplicate charges, and refund requests.

1. General Rule

Credit purchases, one-time purchases, and subscription payments are generally non-refundable except as described in this policy or as required by applicable law. AI generation incurs third-party model, processing, and infrastructure costs once a task starts, so we usually cannot reverse a transaction after credits are consumed or generation begins.

2. Subscriptions, Renewals, and Credits

Subscriptions renew automatically at the billing interval shown at checkout unless you cancel before the next renewal date. By subscribing, you authorize Omniveo and our payment provider to charge your payment method for recurring fees, applicable taxes, and related charges.

Credits may be included with a subscription or purchased separately. Credits are consumed when you start eligible video, image, or related generation tasks. Unused credits, bonus credits, promotional credits, and trial credits have no cash value unless required by law.

3. Refund Exceptions

We may issue a refund, credit restoration, or account credit in the following cases:

• Duplicate charge: You were charged more than once for the same purchase due to a technical or payment processing error.
• Unused subscription within 48 hours: You purchased a subscription, have not used any included credits or generated outputs, and contact us within 48 hours of purchase.
• Service unavailability: Omniveo was unavailable for more than 72 consecutive hours during your paid billing period through no fault of your own.
• Undelivered generation caused by system error: A task failed because of an Omniveo or provider processing error and no output or replacement credit was delivered.
• Required by law: A refund is required by applicable consumer protection law.

We do not provide refunds for output quality dissatisfaction, prompt mistakes, model style differences, accidental generation starts, unused time in a billing period, violation of our Terms, or provider limitations that were disclosed in the product experience.

4. How to Request a Refund

To request a refund, email support@omniveo.net within 14 days of the charge.

Please include:

• The email address associated with your Omniveo account
• The order ID, receipt ID, or payment provider reference if available
• The charge date and amount
• The reason for the request
• For subscription issues, the plan name and renewal date
• For failed generations, the task ID, model name, and a screenshot or description of the error

We aim to respond within 5 business days. Approved refunds are returned to the original payment method when possible and may take 5-10 business days to appear, depending on the bank or payment provider.

5. Subscription Cancellations

You may cancel a subscription from your account or billing settings where available, or by contacting support. Cancellation stops future renewals but does not automatically refund the current billing period. You can usually continue using paid access until the end of the current billing period.

To avoid the next renewal charge, cancel before the renewal date. Payment providers may require cancellation at least 24 hours before renewal to prevent an already scheduled charge.

6. Failed Payments and Account Access

If a recurring payment fails, our payment provider may retry the charge. Omniveo may pause subscription features, generation access, or credit delivery until payment is completed or the plan is canceled.

7. Chargebacks and Disputes

If you believe a charge is incorrect, contact us first so we can investigate quickly. If a chargeback or payment dispute is opened, we may temporarily restrict billing changes, subscription access, or credit use to prevent duplicate refunds, fraud, or account abuse while the dispute is reviewed.

8. Taxes, Fees, and Currency

Prices may not include taxes, bank fees, foreign exchange fees, or payment provider charges. Those amounts may be controlled by your bank, card network, app store, payment provider, or local law and may not be refundable by Omniveo.

9. Policy Violations

Accounts suspended or terminated for violating our Terms of Service, acceptable use rules, payment fraud rules, or abuse prevention policies are generally not eligible for refunds unless required by law.

10. Changes to This Policy

We may update this Refund Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

11. Contact Us

For billing, cancellation, credit, or refund questions, contact us at:

Email: support@omniveo.net

Website: omniveo.net